Refund, Return & Warranty Policy

1. Overview & Commitment

At TitanCore Networks, established in 2017, we take pride in supplying genuine, enterprise-grade hardware including Hikvision CCTV systems, hybrid solar inverters, lithium batteries, and structured networking components. We serve clients across Greater Cape Town (including Parklands, Bellville, Century City, Durbanville, Constantia, Claremont, Green Point, Bloubergstrand, Table View, Rondebosch, Somerset West, Tokai, Hout Bay, Sea Point, and Milnerton Ridge) as well as regional clients across South Africa, Namibia, and Zimbabwe.

We want you to be completely satisfied with your online shop purchase. If you need to return an item or request a refund, our policy is designed to comply fully with the Consumer Protection Act (CPA) of South Africa.

2. Eligibility for Returns (7-Day Window)

You may request a return or exchange within 7 days of delivery or collection from our operational office at 57 Wood Drive, Parklands, Cape Town, provided that:

• The item is in its original, unopened packaging, complete with all manuals, cables, and accessories.
• The hardware shows no signs of physical damage, power surge burnout, or improper installation.
• You provide a valid TitanCore Networks online order number, invoice, or proof of purchase.

Please note: Opened software licenses, custom-cut fiber optic cables, or specially ordered custom network racks are exempt from standard returns unless proven defective upon arrival.

3. Defective Hardware & Manufacturer Warranties

All CCTV cameras, NVRs, PoE switches, and solar inverters sold through our online store carry standard manufacturer warranties (typically ranging from 1 to 5 years depending on the brand).

• Dead on Arrival (DOA): If hardware purchased online is found to be defective within 7 days of receipt, TitanCore Networks will facilitate an immediate test, replacement, or full refund upon technical verification at our Cape Town facility.
• Warranty Claims After 7 Days: If your equipment develops a technical fault after the initial 7-day period, we will assist you with manufacturer warranty assessment, repair, or replacement. Return shipping fees to our Parklands office are the responsibility of the customer unless specified otherwise.

4. Refund Processing

Once your returned item is received and inspected by our technical team in Cape Town:

• We will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (EFT, credit card, or store credit) within 5 to 7 business days.
• Original shipping fees are non-refundable. If you received free shipping on your order, the actual cost of courier dispatch may be deducted from your refund amount.

5. How to Initiate a Return

To start a return or warranty claim, please contact our support team directly before sending any items back:

• Email: blessed@titancorenetworks.co.za
• Phone / WhatsApp: +27 70 748 8266
• Inspection & Support Centre: 57 Wood Drive, Parklands, Cape Town, 7441